Let us help.
Please note: Our live Help Desk is limited to technical, software-related issues ONLY and wait times can be very long.
HOW CAN I GET HELP WITH THE ENROLLMENT OR LOG IN PROCESS?
Please re-read and follow the instructions on your Welcome Letter. For additional help, you may ask someone you trust to assist you, or you can use the Chat widget at the bottom right hand corner of our website.
I CAN’T REMEMBER MY USERNAME AND/OR MY PASSWORD. WHAT SHOULD I DO?
Your username is your email address. Passwords are case sensitive. Check your spelling by clicking on the eyeball icon on the right hand side of the password box. It will show you what you have typed. Please ensure that all information is entered correctly. Then click the Log In button and begin your assessment. If you have forgotten your password, please click the “Forgot Password?” link and enter your email address on the next page. You will then receive an email with instructions to reset your password. If you forgot the email address that is associated with your Perspectives in Care account, search through your inboxes to see which account has an email from Perspectives in Care and use that email address.
WHAT IF I DON’T HAVE A SMARTPHONE, COMPUTER, OR INTERNET ACCESS?
You may call a friend, family member or someone you trust with your health information to read you the questions over the phone and submit the questionnaire on your behalf. Or, visit your local public library and use their computers. If you need assistance finding libraries in your area, please call our Help Desk.
I AM STILL HAVING TROUBLE, CAN I CALL THE HELP DESK?
If you are still having trouble, please re-read and follow the instructions on your Welcome Letter. For additional help, you may ask someone you trust to assist you, or you can use the HELP icon at the bottom right hand corner of our website. Our live Help Desk is limited to technical, software-related issues ONLY and wait times can be very long.
I RECEIVED A TEXT MESSAGE ASKING FOR A PILL COUNT. IS THIS LEGITIMATE?
You may receive a text from Perspectives in Care asking for a Pill Count. The text is not spam. If you receive this text, you must respond within 24 hours.
CAN YOU CONTACT THE PROVIDER REGARDING APPOINTMENTS AND SCHEDULING FOR ME?
No, we cannot directly schedule appointments, nor can we leave notes for your provider. Our advice is to find the phone number for your clinic and contact them directly.
WHERE DO I PUT MY CLINIC PIN NUMBER?
Clinic PIN numbers are only used when you first enroll. If you’re already enrolled, click the Patient Login button on our homepage to log in. If you need to enroll as a first time user, please click the Enroll button on our homepage, and enter your information and CLINIC PIN.
HOW CAN I TELL IF MY ASSESSMENT WAS COMPLETED?
When you hit the Submit button at the end of the assessment, you can be sure that your answers have been successfully sent to your provider. You also should receive a confirmation email containing your reference number for the recent assessment. If you are using the App, you can view your previous assessments. If it shows up there, it was completed.